Bad enough you put out a not ready for primetime buggy product but then you f***ing refused to let people go back to the previous WORKING product.

You broke my product that I was paying you a fair price for and then wouldn’t let me go back. Why?

Guess where I get my movies from now? Guess how much I’m paying for them? All of that’s on you and you’ll never see another penny from me.

2GB HP pavillion M400y w/ Nvidia 7600GT, with hyperthreading enabled.

iexplore process memory at 280,384 vm=277,836 threads=34, handles=877, IO reads=108,981, IO writes=75627. Smells like a memory leak to me.

This is inexcusible.

The instant watch is now unwatchable. When running in fullscreen mode, half the frames are dropped and the video buffer drains completely before having to wait till it is refilled and eventually drained again. In windowed mode, this does not happen. This was verified when viewing the Silverlight diagnostics A/V Stats. And you would think that Microsoft’s Silverlight would know to suppress the screen saver when a movie is playing. This is ridiculous. Everything worked perfectly with the old player. I am seriously considering canceling my NetFlix account.

This system is an Athlon64 3500+ with 1GB of RAM.

I have been with Netflix since 2003 and am VERY disappointed and frustrated. I was previously VERY happy with my streaming service.

I guess Netflix’s loss is Hulu’s gain.

Let me stress that the people at Netflix and Microsoft were very pleasant and timely in there attempts to address this situation, but in the end I have to say that imho the Silverlight player is the fail.

I”m happy to continue investigating this with you – feel free to follow up with me offline (you have my email address). As Brian Goldfarb said above, most Netflix customers are having a fantastic experience, and so I’d like to get to the bottom of what’s going in your case. I strongly suspect that the improvements we’ve made to Silverlight 3 (released later this year) will make this a significantly better experience for you, but I’d like to confirm this if at all possible.

thanks!

- Tom

Tom Taylor | Microsoft Silverlight

That is beside the fact however. The fact is that it worked perfectly with the old player and your new player won’t work well enough to use.

You fixed something that wasn’t broke and broke it.

For anybody else reading along, the likely problem here was that James was using a netbook. Silverlight 2 does all of its work on the CPU, and so we believe that his machine was having trouble keeping up with decoding and displaying the video….

Microsoft and Netflix can say anything they want, the bottom line is that for many, many people Netflix worked fine one day and the day they “upgraded” to the Silverlight player the streaming service was no longer useable.

Fail.