Comments on: Do you want to bitch or do you want to fix this….. http://customwp.com/do-you-want-to-bitch-or-do-you-want-to-fix-this.php A Wordpress site about WordPress sites... Thu, 26 Aug 2010 16:36:19 -0500 http://wordpress.org/?v=2.8.2 hourly 1 By: John Herren http://customwp.com/do-you-want-to-bitch-or-do-you-want-to-fix-this.php/comment-page-1#comment-92 John Herren Wed, 28 Dec 2005 01:42:44 +0000 http://imjtk.com/do-you-want-to-bitch-or-do-you-want-to-fix-this.php#comment-92 Give her the "Alex Black" Give her the “Alex Black”

]]> By: Mike K. (yes, THAT Mike K.) http://customwp.com/do-you-want-to-bitch-or-do-you-want-to-fix-this.php/comment-page-1#comment-93 Mike K. (yes, THAT Mike K.) Tue, 20 Dec 2005 23:36:09 +0000 http://imjtk.com/do-you-want-to-bitch-or-do-you-want-to-fix-this.php#comment-93 People shouldn't be allowed to use the phone. I work for a VOIP company, and we had this guy call us, complaining that he couldn't send faxes. We looked into it long and hard, tested everything we could; we just couldn't get faxes to fail. Today, we learned that: 1) his fax machine is connected to a PSTN line, going over another provider's network, not ours 2) his fax machine was working, the recipient of his fax was simply not answering. We know that because we finally sent someone out there to watch what they were doing; the customer was just not telling us what was actually happening when he was experiencing the "error". He had told us he received the message "poor line quality", when in fact, he was getting a busy signal. People shouldn’t be allowed to use the phone. I work for a VOIP company, and we had this guy call us, complaining that he couldn’t send faxes. We looked into it long and hard, tested everything we could; we just couldn’t get faxes to fail.

Today, we learned that:

1) his fax machine is connected to a PSTN line, going over another provider’s network, not ours

2) his fax machine was working, the recipient of his fax was simply not answering. We know that because we finally sent someone out there to watch what they were doing; the customer was just not telling us what was actually happening when he was experiencing the “error”. He had told us he received the message “poor line quality”, when in fact, he was getting a busy signal.

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