I had a client call me this morning, and I swear that she just wanted to bitch – didn’t really care if we fixed the problem, she just wanted to bitch.
She was trying to pop her email, but she said she was getting errors. All right, so what errors are you getting? “It says that it is locked or something”. Okay, so you can connect – “No, I can’t, it says locked or something”. But you can get to the server and…. “but I can’t get my email, I keep clicking on send and receive, and…” okay what is happening is that you are trying to connect again while you are already downloading your mail and it is locking the box.
“It is taking forever to get my mail, I just want to get my mail.” I understand that, but you are going to have to wait for it to downl.. “That is what I am trying to tell you, are you listening? I have been trying to download or whatever all morning”.
So that are you listening line pissed me off.
I shelled in, and sure enough she has this great big attachment to one of her emails, so I try one more time – You have a very large attachment to one of your emails, and you need to let it download, and not click send and receive while it is downloading… “It should not take this long, there must be something wrong with your server…..”
All right, we’ll look into it and get back to you.
Don’t call us, we’ll call you.
Bitch.
People shouldn’t be allowed to use the phone. I work for a VOIP company, and we had this guy call us, complaining that he couldn’t send faxes. We looked into it long and hard, tested everything we could; we just couldn’t get faxes to fail.
Today, we learned that:
1) his fax machine is connected to a PSTN line, going over another provider’s network, not ours
2) his fax machine was working, the recipient of his fax was simply not answering. We know that because we finally sent someone out there to watch what they were doing; the customer was just not telling us what was actually happening when he was experiencing the “error”. He had told us he received the message “poor line quality”, when in fact, he was getting a busy signal.
December 20th, 2005 at 5:36 pm
Give her the “Alex Black”
December 27th, 2005 at 7:42 pm